Skyspan Australia

Reviews of Skyspan Australia

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  Cass Preece Added February 03, 2023

  ★ ★ ★ ★ ★
  Leroy and the team at Skyspan were amazing to deal with from start to finish. Our project is in Brisbane, but that was no drama for them at all, they just flew up for a site measure then again for the install. Delivered and installed as promised and a 100% quality product. We are extremely happy with our feature skylights in the new build.
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  Kerry Ungerer Added January 24, 2023

  ★ ☆ ☆ ☆ ☆
  Extreme disappointment with our recent purchase of 2 Velux VSS skylights and extender pole/manual winder, purchased online from SkySpan for $2,547.29. The products arrived and were removed from their boxes and packaging with existing damage to the wooden moulding and a broken holder attachment on the pole winder. See photos attached.
  
  Additionally, the custom flashing supplied with the skylights was undersized by over 3mm, which made it impossible to fit around the skylight. When our very experienced builder contacted the office to describe the problem and request assistance, he was told quite dismissively by the salesperson just to “shoehorn” it over, which in fact he had already tried to do before contacting your office. The size discrepancy however was too great to allow this. In fact, the receptionist informed us that the same complaint had been made by a number of other customers.
  
  Clearly quality control procedures are inadequate as the products supplied do not meet acceptable consumer standards i.e. new, undamaged, fit for purpose skylights and flashing as advertised on the website, which are able to be installed without alteration.
  
  Attempts to contact the company about this via email went unanswered for months. Customer service non-existent.
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  Ives dju Added January 24, 2023

  ★ ★ ★ ★ ★
  Dear Team at Skyspan
  
  I have recently experienced great customer service when dealing with my purchase of a SKYSPAN product. The team took an extra mile to assist.
  
  All the credit to the sales team for their support, and many thanks for your superior assistance.
  
  Kind regards
  Vesna
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  Ian Knight Added January 19, 2023

  ★ ☆ ☆ ☆ ☆
  They don't deal with general public, was extremely rude when I did get through on the phone. Very disappointed and will not be recommending for any up coming projects.
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  Ian Scoines Added January 17, 2023

  ★ ★ ★ ★ ★
  Ordered online a part which had to be cut to size and it was delivered to my home in less than 24 hours. Couldn't be happier with both service and delivery.
  Will definitely use you guys again.

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About Skyspan Australia

Skyspan is a long established versatile company with a complete range of products and services ranging from small tubular skylights through to large architectural concepts and projects.